Denial Codes

Denial codes are used to track business that does not materialize, whether you do not take the reservation or the guest does not want to stay at your property. Denied Business can take many forms.  

Denial Codes are short, simple (usually one syllable) identifiers to the reasons a guest or group might find their business denied.  Some examples might include CHAN for changed mind, or NO MON for no money/bad credit. These codes should indicate clearly to your staff the reason why the business has been denied and are specific to your Property.

This is part of the OPTIONAL configuration for Skyware Systems. You may edit the configuration to suit your Property at any time if you have the appropriate access/authorization.

This selection is part of the Property and System Configuration area of Skyware.

 

 


Select Managers Screen from the Quick Menu on the left side of the screen, then select Configuration > Denial Codes.

Quick Menu with Manager's Screen option selected

Select Manager's Screen to be taken to the MANAGER'S COMMANDS screen.

Manager's Commands Menu

Select Configuration to be taken to the PROPERTY AND SYSTEM CONFIGURATION screen.

Manager's Commands Menu with Configuration option selected

Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option.

This will take you to The Property System Configuration Menu.

Property and System Configuraion Menu

The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.

Select Denial Codes from the Optional Configuration section.

Optional Configuration section of Property System Configuration menu with Denial Codes command selected

 

The Front Desk Denial Codes screen display is split into two frames, with the left side of the screen listing any already configured Denial Codes for the Property and the right side containing the fields you need to complete in order to add or edit a Denial Code for your Property. Any changes made on the right, once saved, will be updated in the listings to the left.

Front Desk Denial Codes screen example

The currently configured options are displayed by:

Order: List Order of the Denial Codes. If there is no list order number, the Denial Codes will be displayed alphabetically.

Code: The Code name of the Denial Codes or how you wish to refer to it.

Name: The description of the Denial Codes.

 

Selecting any Denial Code on the left will display the details on the right.

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new Denial Code.

Complete the fields described below.

OR:

Select an existing Denial Code from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

Front Desk Denial Codes screen right side detail for editing

Denial Code: Enter the code for the Denial Code. This is the short form of how it will display in the Deny Stay screen for use by your staff.

This field is required.

List Order: Enter the desired List Order for this Denial Code. If there is no list order number, the Denial Codes will be displayed alphabetically.

This field is optional.

Denial Name: This is the description of the Denial Code. You should enter the full description of the Denial reason here.

This field is required.

 

When you are finished adding or editing any Denial Codes, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated March 09, 2021